Refund policy

At Dr. Choice Pharmaco, we want you to feel completely comfortable trying our Korean red ginseng. Because we stand behind what's in every stick, we let you taste it before you decide — not just look at an unopened box. If it isn't right for you, here's exactly how returns and refunds work.

Our 30-day, try-it-first promise

You may request a return within 30 days of receiving your order — even if you've opened the box and tried a few sticks. Most return policies only accept sealed, unused product. We don't, because we'd rather you actually experience the ginseng before deciding.

If you simply change your mind, we'll email you a prepaid return shipping label, and your refund is based on how many sticks have been used across your entire order:

• Used 3 sticks or fewer: no per-stick deduction. You receive your purchase price minus a flat $25 return shipping & handling fee.
• Used more than 3 sticks: in addition to the $25 return shipping & handling fee, $5 is deducted for each stick used beyond the first three.

For example, if 10 sticks were used, that's 7 sticks past the first three, so $35 (7 × $5) plus the $25 return shipping & handling fee — $60 in total — is deducted from your refund. Deductions will never exceed the amount you paid. The remaining product should be sent back in its original packaging using the label we provide.

These deductions apply only to change-of-mind returns. If your order arrived damaged, leaking, or incorrect, you'll receive a 100% refund, including shipping — see below.

How to start a return (RMA)

To keep things clean and traceable for both sides, all returns go through a quick approval step first. Please don't ship anything back before you've heard from us.

1. Start your return within 30 days using our return request form, or email support@drchoicepharmaco.com with your order number, the product name, and a brief note about why you'd like to return it.
2. Wait for our approval and prepaid return label. We'll confirm your return is eligible and email you a prepaid shipping label with instructions.
3. Ship the product back to us using the prepaid label. Returns sent with a different label or carrier may not be traceable, and we can't be responsible for packages lost in transit without our label.
4. We issue your refund to your original payment method once your return arrives and is processed.

Items sent back without an approved return request can't be accepted.

If your order arrived damaged, leaking, or incorrect

That's on us, not you. If anything arrives damaged in transit, if any stick is leaking, or if you received something different from what you ordered, please contact us within 14 days of delivery at support@drchoicepharmaco.com (or through our return request form) with a photo of the issue and your order number.

We'll make it right with a replacement or a 100% refund, including any shipping charges you paid. No return shipping & handling fee or per-stick deduction applies. If we need the item back, we'll send you a prepaid label at no cost.

For your safety, please don't consume any product from a stick or container that arrived damaged, leaking, or otherwise compromised.

Refund timing

Once your approved return reaches us and is processed, refunds are issued to your original form of payment. Depending on your bank or card issuer, it may take several business days for the refund to appear on your statement.

Subscriptions

Subscribe & Save orders follow this same return policy. You can also skip, pause, reschedule, or cancel an upcoming subscription order at any time from your account before it renews — see our Subscription Terms for details. Any promotional or first-order discount applies only as described at the time you subscribed.

A few notes

• This policy applies to purchases made directly on drchoicepharmaco.com. If you bought Dr. Choice products from another retailer, reseller, or marketplace (such as Amazon), please follow that store's return policy, as we can only process returns for orders placed with us.
• We reserve the right to limit or decline returns in cases of suspected abuse or fraud, or as otherwise permitted by law.
• This policy doesn't affect any rights you may have under applicable consumer-protection law.

Questions?

We're glad to help. Email support@drchoicepharmaco.com or use our contact form, and a real person will get back to you, usually within one business day.

Dr. Choice Pharmaco · Crystal Vision Technology Inc. (dba Dr Choi Natural Wellness) · 616 S State College Blvd, Fullerton, CA 92831, USA