Support & Contact
Real help, from real people.
Questions about an order, a return, your subscription, or the ginseng itself? Our U.S. team is here, and most messages get a reply within one business day.
Email the team
Write to us any time. We read every message and reply personally, usually within one business day.
support@drchoicepharmaco.comProduct questions?
Ask about ingredients, your order, or choosing a box. Send our team a message, or use the chat assistant on this page.
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Track a shipment or pull the lab report for the exact box in your hand, no waiting required.
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Fullerton, CA 92831, USA
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Answers in seconds
The fastest answers don't need us at all. Check a shipment, or pull the lab results for the exact box in your hand.
Track my order
Enter your order number and checkout email, then sign in to your account to view your orders and tracking.
Tracking is also emailed to you the moment your order ships.
Look up my COA
Every batch is lab-tested. Enter the lot number on the bottom of your box to view its Certificate of Analysis.
Shopping for the first time? Explore sample lot 2603241. After purchase, use your own box’s lot number; results vary by batch. See how to enjoy a stick, then choose your first box.
Before you write
We ship free anywhere in the U.S. from our Fullerton, California warehouse, and most orders arrive within a few business days. You'll get a tracking link by email the moment your order ships. International shipping is coming soon.
Request a return within 30 days of delivery, including opened boxes. For a change of mind, we provide a prepaid return label and deduct a $25 return shipping & handling fee. The first 3 used sticks across the entire order have no additional per-stick deduction; each used stick beyond three adds $5. Total deductions never exceed the amount paid. Please obtain return approval (RMA) before shipping. See our Return & Refund Policy. Report damage, leakage, or an incorrect item within 14 days of delivery with your order number and photos. We provide a replacement or a full refund, including any shipping paid, with no return fee or used-stick deduction. If a return is needed, we provide a free label.
Subscribe & Save is $109.99 per delivery on the 30-stick box, and you can skip, pause, or cancel anytime with no fee, right from your account page. For help changing the delivery frequency, product, or box size, email us before your next renewal.
Yes. Find the lot number on your box and use the COA lookup above to see an available report and its batch-specific summary. If your lot is not listed, contact support to check report availability.
That's a great question for your doctor or pharmacist, who know your full health picture. Our label recommends checking with your physician before use if you take medication, are pregnant or nursing, or have a medical condition. We're glad to share the full ingredient list for that conversation, just ask.
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